Why is my Spectrum service not working?
No problems detected
If you are having issues, please submit a report below.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
Advertisem*nt
What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 249,895 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of Spectrum reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Spectrum. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Spectrum compensate me for the outage?
Spectrum outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Spectrum has sometimes offered some customers credits and other compensation for the inconvenience.
Advertisem*nt
Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (62%)
-
Wi-fi (15%)
-
TV (9%)
-
Total Blackout (7%)
-
E-mail (4%)
-
Phone (2%)
Advertisem*nt
Live Outage Map
The most recent Spectrum outage reports came from the following cities:Birmingham, Charlotte, Minoa, Euless, Jacksonville, Monroe, Atlanta, Clayton, St. Petersburg, Tulsa, New Orleans, Riverside, Milwaukee, Seattle and Rocky Face.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Courtland | Phone | |
| Wadsworth | ||
| North Wilkesboro | Internet | |
| Huntersville | Internet | |
| Lake Odessa | Total Blackout | |
| Oviedo | Internet |
Advertisem*nt
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Advertisem*nt
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Bozak (@lcac31) reported
Heads up if you cancel your @ATT they get real nasty with you. I’ve been put on hold 10 times and I’ve been told that I have to remove the satellite dish off my roof but myself. Thank you @GetSpectrum for being professional.
- Joshua Dudney 🏳️🌈 (@Strafeiouss) reported
@HeyImChance @GetSpectrum Still Down?
- Alex Garcia (@AlexGar75146767) reported
@tulpesvia @xemmiexemmiex @Ask_Spectrum Still down for me. I’ll try resetting my stuff right now to see if it works but I doubt it
- Keri Hanrahan (@klhanrahan) reported
@GetSpectrum what is the deal? Why is @BallySportsKC freezing on my tv with your cable but is not freezing on streaming tv? As you raise my bill every month, this unacceptable failure to provide service makes me want to switch! Come on!!
- Maggie Langrick (@MaggieLangrick) reported
@Ask_Spectrum Is your internet service down in Hollywood, CA?
- Danimals (@DannyTaylor58) reported
@GetSpectrum yo fix your internet my stream keeps freezing
- RPH LLC (@BEB_RPHin) reported
If this is indicative of the service I can expect in the future I may have to give @GetSpectrum a closer look. Very disappointed so far … @Ask_Spectrum
- James (@ncjl327) reported
@GetSpectrum Currently my internet is out and the best you can do is schedule an appointment FRIDAY, 3-4 days out, to fix it!?!?? What a joke.
- Nick R (@nickritchieHOF) reported
@Ask_Spectrum why is the UX on your smart TV interface so bad?
- George Balfanz Jr. (@GeorgeBalfanzJr) reported fromCharlotte, North Carolina
@CharliBrown46 @GetSpectrum Ooh! Holy crap. Get google brah!
- Charli Brown (@CharliBrown46) reported fromCharlotte, North Carolina
@GeorgeBalfanzJr Negative. @GetSpectrum. They told me I’d be down until Saturday. 🙄
- Oleg asimov (@melodicpandora) reported
@Ask_Spectrum Just wondering when will you have the it back up and running been down for days
- IG: @insertcoinz (@insertcoinz__) reported
Damn i really miss TWC!! 😔
- Patrick Hagerty (@pHbalanceLS) reported
@BallySportsKC @GetSpectrum fix your feeds. Been freezing all day and still is.
- Brian Colby (@BrianGColby) reported
@Ask_Spectrum Yep, another outage. That’s about three of them just today. But you don’t care.
- Sheryl Roberts (@momknitter) reported
@Ask_Spectrum I haven’t been able to get on the Spectrum app for the last two days. Internet is fine. Only access Spectrum through app. Is there a known issue?
- joseph q (@fr3nchtosz) reported
@Ask_Spectrum how long will service be down? 91331
- FAFO (@Scotth0310) reported
@GetSpectrum how bout you quit low-ball biding on the rural internet contracts and not actually building anything, just to get the gov grant money. Asshats….#Source? A concerned employee with direct knowledge of your terrible practices.
- diana felix (@nana21____) reported
@Ask_Spectrum why is there powers outage in Arvin , CA
- Ella (@LegendOfElla) reported
Well, we are rescheduling the #eSports #EVENT due to an internet outage. Hoping to be back up and running tomorrow, 7:30 EST. Hope to see you all there. Again, really sorry toeveryone, needless to say I'm not very happy with @GetSpectrum right now. @ObieXD
- RPH LLC (@BEB_RPHin) reported
@Ask_Spectrum I actually didn’t have an issue with spectrum. I’m not your customer (yet). Had an issue with Astound. Teeet meant I was contemplating a switch. Funny you responded to someone who isn’t even a customer first though
- Ben (@Benny_mcf) reported
@GetSpectrum stop sending me offers to subscribe to TV for 54.99 every month. I’m already a customer and I’m well aware of your rates, so please stop!
- floyd.meyers (@AsandaWaga) reported
@slimexmegatron we all reece fans and ****, but we'll all agree twc reece was the sheeeeeeeeeeeet!!
- Freelance Writer (@BobPeryea) reported
@Ask_Spectrum My internet has gone out the last two nights around 12:30 am. I'm working at that time, so it's not convenient. What's going on? Is this a long term issue? Beloit, WI
- cami (@camisplaylist) reported
and there goes another day with my @GetSpectrum internet not working 🤡 •• @Ask_Spectrum help pls??
- Alex Mitts (@whoisalexmitts) reported
@GoSay_Audio @GetSpectrum Moving in a few days, and I'm so stoked for a different ISP. Sorry about the outage, dude.
- Harry From CBus (@HarryFromCBus) reported
@Ask_Spectrum I am currently with @Breezeline.I pay $195 a month for cable and internet.Can you do better and not have my internet cut out constantly?
- Faust.0 (@Shadawoop) reported
today marks the 2 week anniversary of @GetSpectrum leaving me without service!! apparently it's bewwy difficult to give me the correct unlock codes :)))
- Terrance Carter (@tkc1971) reported fromKansas City, Kansas
@Royals Are you aware that @BallySportsKC keeps freezing every few minutes?? It was happening last night and still is tonight. The product you’re putting on the field is embarrassing enough, now this! Is it a Bally Sports problem or is it a @Ask_Spectrum problem? #TogetherRoyal
- Scott (@Mastenbrook) reported fromRedel, Kansas
@GetSpectrum all of my channels work except @BallySportsKC so I can’t watch the Royals game. It keeps freezing up! Help!
